What Can You Do When You've Lost Your Key

When you purchase a detachable towbar, you should always write down the number of the key so that you can act quickly if the key is lost or bent. Even if you haven't, we have a solution for you. We present the options here.

Attention: For towbars manufactured before 1995 (with the code "2AXX" on the lock), no keys can be produced.

Towbar: Lock With 5-Digit Code

If the towbar was manufactured after 2008, you will find a 5-digit code on the locking cylinder, e.g. "33344". A similar code “2W44” can be found on the inside of the key head. The last two digits of the codes are the ending of the model number of the appropriate key. In this case it would be "942 001 513 244".

With this key number you can order a new key at any time via your workshop or Amazon.

Towbar: Lock With 3-Digit Code

If you no longer have the key head and there is a 3-digit code on the lock, a master key set with 50 keys must be ordered. The service fee for sending the key set is EUR 44.19 + VAT. To do this, send a message with the subject "Key set" by fax to 05242 907–239 or by email to verkauf@horizonglobal.com (for customers in Germany, Austria, Switzerland, or Netherlands) or to kundendienst@horizonglobal.com (for customers in other countries). If you have any further questions, our customer service team will be happy to help you on 05242 907–500.

After testing the different keys, you can add the ending of the appropriate key "2WXX" (in this case 2W20) to the article number "942 001 513 2XX", i.e. 942 001 513 220. After you have found out the article number, the complete set of keys must be returned.

Attention: This service is only for commercial customers. As an end customer, contact the retailer or the workshop.

Lost Keys to the Bike Carrier

The last two digits on the three locks on our bike carriers are numbered from 001 - 020. In the event of loss or damage, these last two digits can be used to order a pair of replacement keys. The model number base for replacement keys for our bike carriers is 950 000 513 3XX. Add the last two digits on the three locks to find the key number. In this case the last two digits are 18, so the key number is 950 000 513 318.

More Important Information

• If the key breaks off and parts are still in the lock, the towbar may no longer be used for safety-related reasons.

• If the lock cylinder is defective, it can be drilled out with a drill and the detachable tow ball (not the complete towbar) can be sent in for repair.

• The key must be removed after the tow ball has been attached. If it is in the lock during operation, it can be damaged.

• The lock opening must be protected from dirt with the supplied cap. These can be reordered in packs of 10 under item number 905 112 630 101.